MESSAGE FROM THE CEO

Many companies are considering Business Processing Outsourcing (BPO) before examining their processes. Automating or outsourcing bad processes won't help your company be successful. You must understand your complete process before implementing any changes.

A good example is the document lifecycle. For most of your customers, the only interface they'll ever have with your company are the documents they receive in the mail.

From customer relationship management to one-to-one marketing to the speeding up of cash flow into your payment facility – the document impacts your company.

The cost of the document is far more than the combined cost of the paper, the printer, the envelope, and the postage. The cost of the document may be the loyalty of your customers.

We'll help your marketing, technology, and business units develop an overall document strategy that encompasses the hard copy document and the digital document.

Working with you, we'll examine the entire document lifecycle:

• How is the document created?
• Where are addresses kept and how are they managed?
• How is the document delivered to your customer?
• When does the document come back?
• And what do you do with the information when it comes back?

Your documents must integrate technology, data quality, process integrity, and electronic delivery.

The Berkshire Company can help you develop strategies that provide enterprise-wide solutions and ensure there's a consistent message being delivered to your customers.