Mark M. Fallon is President & CEO of The Berkshire Company, a consulting firm specializing in mail and document processing strategies. The company develops customized solutions integrating proven management concepts with emerging technologies to achieve total process management.
Mark offers a vision of the document that integrates technology, data quality, process integrity, and electronic delivery. He brings his clients insights gained from a career that spans from a part-time job as a mail clerk, to an officer in the United States Army, from a corporate executive to a successful entrepreneur. Mark helps his clients develop solutions using emerging technologies and expert leadership.
Prior to The Berkshire Company, Mark was a Vice President at State Street Corporation, a financial company serving institutional investors. He managed 125 employees in the Document Technology and Delivery department, overseeing document services, delivery services, centralized receiving, and mail operations. In this capacity, he led projects on automating mail processing, centralized receiving, and implementing new color print solutions.
Mark holds bachelor's and master's degrees from Suffolk University in Boston. He has served in the U.S. Army, and has worked for several Boston-area companies, including Plymouth Rock Assurance Corporation and Brown Brothers Harriman.
A Certified Mail & Distribution Systems Manager (CMDSM), Mark was a recipient of MSMA's Manager of the Year, MSMA's Distinguished Service Award, the National Postal Forum's Mail Center Manager Award, and the US Postal Service Northeast Area’s PCC Industry Member of the Year Award.
Mark serves on the USPS Postal Customer Council Advisory Committee and the Postmaster General’s Mailer’s Technical Advisory Committee (MTAC). In the past, he served on the US Postal Inspector’s Industry Task Force for Mailroom Security (2001-2002) and MTAC Workgroup #177: Improvements in Address Quality Methodologies and ACS Best Practices.
A frequent speaker at the National Postal Forum, industry events and PCC chapters, he has received numerous top speaker awards.
In addition to his own blog, Trends in Print and Mail, Mark is a contributor to Mailing Systems Technology and Printing Impressions. Mark is the author of the eBooks: 110 Tips to Improve Your Mail Center and It Begins With the Address.
From high-level strategy development to hands-on project management, The Berkshire Company has helped more than 80 organizations improve their operations.
Mark Fallon is a trusted leader in the industry and has consulted with the USPS, federal agencies, and Fortune 100 corporations.