Well planned, executed, and shared audits improve service and expectations.
Given the specialized nature of the print/mail industry, companies want an external resource to audit service providers for quality controls and best practices.
An independent management consulting firm, The Berkshire Company will work with your team to audit the vendor’s environment and make recommendations for improvement in print and mail processing, USPS regulatory compliance, and management strategies.
During an onsite visit, the consultants will:
- examine existing technology
- review software and workflow
- inspect security controls
- interview select employees and management
The audit report will include sections on people, process and technology. In each section, we’ll identify all deficiencies, risks and remedies.
Additionally, The Berkshire Company will schedule a follow-up, onsite visit 60-90 days after the delivery of the report to review progress on suggested changes.
