What does this all mean for the USPS and its customers? The drop in First-Class Mail volume is significant, but the rate of decline has slowed considerably. People are paying more bills online, but prefer to receive paper copies of their bills and statements. Mail volumes being delivered to businesses and banks will fall quicker than mail being delivered to households.
Physical mail remains a critical link between businesses and their customers. Companies need to remain flexible, offering their customers the ability to receive communication in their preferred format – electronic and paper. The USPS must remain committed to accepting and delivering physical mail in a cost-effective, customer-centric and timely manner.