---
title: What’s the Cost of the Universal Service Obligation?
description: The Berkshire Company response to the PRC's Inquiry on the Universal Service Obligation Valuation Methodology
image: https://www.berkshire-company.com/hubfs/social-suggested-images/QuestionMark-1-1.jpg
---

# Trends in Print and Mail

The Berkshire Company Blog

## [What’s the Cost of the Universal Service Obligation?](https://www.berkshire-company.com/the-berkshire-company-blog/whats-the-cost-of-the-universal-service-obligation)

Posted by [Mark Fallon](https://www.berkshire-company.com/the-berkshire-company-blog/author/mark-fallon) on Mar 16, 2021 11:51:53 AM

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On December 10, 2020, The Postal regulatory Commission issued Order Number 5777, requesting comment on Docket No. PI2021-1: Public Inquiry on the Universal Service Obligation Valuation Methodology. The Berkshire Company submitted the following document in response to the PRC.

General Comments

The Universal Service Obligation (USO) is the vaguely defined responsibility of the US Postal Service (USPS) to provide consistent service at affordable rates to all citizens irrespective of geography. The current methodology for determining the cost of the USO was last reviewed in 2008. Under this order, the “Commission seeks to determine whether all of the assumptions underlying that methodology remain valid in light of changed conditions in the intervening twelve years”.

The Berkshire Company (TBC) responses are limited to the changed conditions of the last twelve months: March 2020 – March 2021. Specifically, package deliveries and election mail.

Package Deliveries

Due to the pandemic, online shopping grew approximately 44%, meaning a corresponding growth in parcel deliveries. Every carrier was impacted, but only one carrier delivers to every address – the USPS.

During the recent holiday peak season, over 3 billion packages were handled by the major carriers. Both UPS and FedEx put volume restrictions on existing and new customers. The USPS could not.

The resulting volumes, combined with the pandemic and other issues, created backlogs at major processing and distribution centers. Embargoes on drop shipments mail were established in the highest impacted areas. Service levels declined to the lowest levels in decades.

While almost all packages are mailed as competitive rates, there is a direct impact to letter mail and other market dominant products. Also, as the Commission stated in the 2008, all products are covered by the USO (2008 report, page 182).

The marked change to be considered is the required level of service. Essential household items, plus prescription medicines, are now being ordered online. During the current pandemic – and in potential future pandemics – online orders, with delivery by the USPS, may be the only option for many households.

The Commission should consider what is the cost of providing “reliable and efficient” deliveries of these packages. Unlike their competitors, the USPS can’t turn away customers nor refuse delivery to certain addresses. However, their pricing must remain low enough to attract the business away from other carriers. That delta should be considered as part of the USO costs.

Election mail

During the 2020 election, approximately 46% of voters received and submitted their ballots by mail. This trend will continue to grow as states adopt vote-by-mail systems.

While the USPS performed admirably by most measurements, that performance came at a cost. Twelve lawsuits were filed against the President, Postmaster General and the USPS regarding service and postage rates.

Generally, the USPS has accepted ballots being sent from election authorities to voters at USPS Marketing Mail rates, while providing service levels comparable to First-Class Mail. Court orders in several cases required the USPS to continue to accept ballots at USPS Marketing Mail rates, while providing First-Class Mail service.

Additionally, in several cases, the court ordered daily reporting from the USPS to demonstrate that all ballots had been processed (e.g., see Jones et al vs. USPS, and Richardson et al v. Trump). Daily sweeps at plants and post offices were recorded, submitted, tabulated and published.

It is reasonable to expect similar requirements in future elections, whether codified by Congress or ordered by the Courts.

When calculating the USO costs, the Commission should include the costs for accepting ballots at USPS Marketing Mail rates with enhanced service levels, and the costs of the additional reporting.

 

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