Trends in Print and Mail

The Berkshire Company Blog

Contingency Plans Required

Posted by Mark Fallon on Jun 18, 2018 7:30:00 PM



“First ask yourself: What is the worst that can happen? Then prepare to accept it. Then proceed to improve on the worst.” – Dale Carnegie

In the Summer of 1997, I was the Assistant Vice President of Mail Services at State Street Corporation in Boston. My team was responsible for inbound and outbound mail for the Greater Boston area. That included shipping out hundreds of overnight packages each day – the bulk of those were handed off to United Parcel Service (UPS).

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United States Postal Service / Operations Management

Recognizing Individuals

Posted by Mark Fallon on May 23, 2018 8:47:19 AM


Growing up, I never heard my mother say, "Why can't you be more like your brother?" And I'm not an only child. I'm the second youngest of 10 kids.

My mother recognized each of us as individuals with different talents and skills. For some, it was school. For some, music. For others, sewing and crafts. For some, sports – no stars, but we made the team.

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Operations Management

National Postal Forum 2018 Recap: The Intersection of Physical and Digital

Posted by Mark Fallon on May 14, 2018 1:00:00 PM


For the second year in a row, over 4,000 people came together at the National Postal Forum (NPF). This year’s conference in San Antonio marked the 50th anniversary of the NPF. Things have changed a lot since 1968, and the 3 words that sum up the US Postal Service’s (USPS) message throughout the show were: informed, integrated and disruptive.

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National Postal Forum / USPS

NPF 2018: See You in San Antonio!

Posted by Mark Fallon on Apr 30, 2018 2:30:00 PM



What are your plans for the upcoming National Postal Forum (NPF), May 6 – 10, 2018 in San Antonio, TX?

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National Postal Forum / USPS

Updated eBook for 2018 - 110 Tips to Improve Your Mail Center

Posted by Mark Fallon on Apr 17, 2018 5:01:00 AM

The Berkshire Company is excited to announce the publication of the 2018 edition of our popular eBook - 110 Tips to Improve Your Mail Center.

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United States Postal Service / Operations Management / National Postal Forum / U.S. Postal Service

The High Costs of Low Quality Control

Posted by Mark Fallon on Apr 3, 2018 5:01:00 AM


In January 2018, Aetna settled a lawsuit for $17 million over a data breach. In March 2018, a class-action lawsuit was filed against CVS, Fiserv and other parties for a similar data breach. The cases are related – the privacy compromises occurred because personal health information (PHI) could be seen through the window of the envelopes used for mailing notices to people with HIV.

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Outsourcing / Quality Control

The Postal Reform Act of 2018 – Is “Hope” a 4-Letter Word?

Posted by Mark Fallon on Mar 26, 2018 11:39:27 AM



On Thursday, March 22, 2018, a bi-partisan group of Senators filed S. 2629, “The Postal Reform Act of 2018: Improving Postal Operations, Service, and Transparency”. The bill’s co-sponsors will be familiar to mailing industry veterans – Tom Carper (D-DE), Jerry Moran (R-KS), Heidi Heitkamp (D-ND), and Claire McCaskill (D-MO).

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United States Postal Service / U.S. Postal Service

Print-Mail Service Providers: The Top Pitfalls to Avoid in Your Contract

Posted by Mark Fallon on Mar 20, 2018 5:01:00 AM




When you sort the pieces that arrived in your mailbox today, take a good look at the return addresses. Most of the mail you received wasn’t printed by the company whose name appears in the upper left-hand corner. Instead, it was manufactured – and probably mailed – by a print-mail service provider (PSP).

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Industry Vendors / Outsourcing / Strategy

Retail Counters at the U.S. Postal Service – A Modest Proposal

Posted by Mark Fallon on Mar 13, 2018 2:10:00 PM


I often visit my local post office on Saturdays. There are several reasons for this habit. First, I travel during the workweek, so it’s convenient to pick up my packages, drop off mail, and sign for any Certified Mail letters. Next, it reminds me of being a kid and stopping by the Woburn Post Office to say “Hi” to my father, who was usually working the window on Saturday mornings. And lastly, I enjoy watching my fellow postal patrons interact with the clerks.

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United States Postal Service / USPS / U.S. Postal Service

Looking Ahead – 2018 National Postal Forum

Posted by Mark Fallon on Feb 20, 2018 2:00:00 PM


There’s still snow on the ground in my backyard, but I’m thinking about the warm weather down in Texas. That’s because I just received my catalog for the 2018 National Postal Forum (NPF) – May 6 – 9, 2018 in beautiful San Antonio.

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United States Postal Service / National Postal Forum

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