Trends in Print and Mail

The Berkshire Company Blog

Mark Fallon

Mark M. Fallon is President & CEO of The Berkshire Company, a consulting firm specializing in mail and document processing strategies. The company develops customized solutions integrating proven management concepts with emerging technologies to achieve total process management.

Recent Posts

The Impact of New Tariffs on Mailing Equipment

Posted by Mark Fallon on Aug 14, 2018 8:56:52 AM



On July 6, 2018, when the Trump Administration announced tariffs on certain goods from China, the media focused on steel and aluminum – essential components of manufacturing. The tariffs actually were applied an entire group of products – detailed on a 28-page list available on the United States Trade Representative (USTR) website. The impact goes beyond automobiles and motorcycles, including equipment used in the mailing industry.

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Industry Vendors / Technology

Battling Compliance – A Winning Strategy

Posted by Mark Fallon on Aug 7, 2018 5:01:00 AM


When a company decides to outsource customer communications to a service provider, that doesn’t mean the work is done. The vendor must be monitored and managed to ensure that they’re meeting the standards negotiated in the contract. Savvy customers take managing their vendors to the next step – by conducting periodic audits for quality control, best practices, and compliance with postal and industry regulations.

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Industry Vendors / Outsourcing / U.S. Postal Service / Quality Control

CAPS is Dead, Long Live EPS

Posted by Mark Fallon on Jul 24, 2018 7:33:49 AM

In February 2018, the United States Postal Service (USPS) announced the launch of their new Enterprise Payment System (EPS). As the USPS demonstrates in the below chart, EPS will bring together payments for all types of postal expenses.

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Strategy / USPS / U.S. Postal Service

No Surprise – The Trump Administration Wants to Privatize the USPS

Posted by Mark Fallon on Jun 25, 2018 1:36:36 PM


On June 21, 2018, as part of a plan to overhaul the federal government, the Trump Administration proposed to restructure and privatize the US Postal Service (USPS). The report, entitled “Delivering Government Solutions in the 21st Century,” was released by the Office of Management and Budget Director, Mick Mulvaney.

This announcement comes almost 2 months before the scheduled release of the report from the president’s Task Force on the USPS. The Task Force was appointed by the president in April, and is headed by Director Mulvaney, Treasury Secretary Mnuchin, and Director of Office of Personnel Management, Jeff Pon.

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U.S. Postal Service

Contingency Plans Required

Posted by Mark Fallon on Jun 18, 2018 7:30:00 PM



“First ask yourself: What is the worst that can happen? Then prepare to accept it. Then proceed to improve on the worst.” – Dale Carnegie

In the Summer of 1997, I was the Assistant Vice President of Mail Services at State Street Corporation in Boston. My team was responsible for inbound and outbound mail for the Greater Boston area. That included shipping out hundreds of overnight packages each day – the bulk of those were handed off to United Parcel Service (UPS).

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United States Postal Service / Operations Management

Recognizing Individuals

Posted by Mark Fallon on May 23, 2018 8:47:19 AM


Growing up, I never heard my mother say, "Why can't you be more like your brother?" And I'm not an only child. I'm the second youngest of 10 kids.

My mother recognized each of us as individuals with different talents and skills. For some, it was school. For some, music. For others, sewing and crafts. For some, sports – no stars, but we made the team.

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Operations Management

National Postal Forum 2018 Recap: The Intersection of Physical and Digital

Posted by Mark Fallon on May 14, 2018 1:00:00 PM


For the second year in a row, over 4,000 people came together at the National Postal Forum (NPF). This year’s conference in San Antonio marked the 50th anniversary of the NPF. Things have changed a lot since 1968, and the 3 words that sum up the US Postal Service’s (USPS) message throughout the show were: informed, integrated and disruptive.

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National Postal Forum / USPS

NPF 2018: See You in San Antonio!

Posted by Mark Fallon on Apr 30, 2018 2:30:00 PM



What are your plans for the upcoming National Postal Forum (NPF), May 6 – 10, 2018 in San Antonio, TX?

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National Postal Forum / USPS

Updated eBook for 2018 - 110 Tips to Improve Your Mail Center

Posted by Mark Fallon on Apr 17, 2018 5:01:00 AM

The Berkshire Company is excited to announce the publication of the 2018 edition of our popular eBook - 110 Tips to Improve Your Mail Center.

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United States Postal Service / Operations Management / National Postal Forum / U.S. Postal Service

The High Costs of Low Quality Control

Posted by Mark Fallon on Apr 3, 2018 5:01:00 AM


In January 2018, Aetna settled a lawsuit for $17 million over a data breach. In March 2018, a class-action lawsuit was filed against CVS, Fiserv and other parties for a similar data breach. The cases are related – the privacy compromises occurred because personal health information (PHI) could be seen through the window of the envelopes used for mailing notices to people with HIV.

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Outsourcing / Quality Control

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The Berkshire Company improves business processes in your print & mail operations, helping you solve real problems.

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