“Diligence is the mother of good luck.” February 1736
Ben Franklin understood that self-improvement is a lifelong affair. He developed a chart to track how well he adhered to the virtues he espoused as essential to a good life. Ben even made a “black mark” any time he failed to live up to his goals.
We can follow the same philosophy for how we manage our operations. We must be diligent in our efforts to find ways to improve our processes. That means we must continue to work on our workflow.
Operations Management / Technology / Strategy / USPS / Leadership / mail / print / The Berkshire Company / learning / inspiration / management / growth / strength / employees / Ben Franklin / professionalism / information / process / workflow
“One today is worth two tomorrows.” April 1757
Benjamin Franklin was a strong believer in personal responsibility. One of the virtues he listed in his autobiography was “Resolution: Resolve to perform what you ought; perform without fail what you resolve.”
To “perform what we ought”, we need to account for our actions, and the actions of our department. That means integrating systems that monitor not just every job, but pieces within that job. Just as important as any technical tool is the attitude of the individual performing the work. The team must adopt a culture of accountability.
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United States Postal Service / Operations Management / Technology / Strategy / USPS / Postage Rates / Leadership / mail / print / The Berkshire Company / learning / inspiration / management / growth / strength / employees / Ben Franklin / professionalism / information
“Look before, or you’ll find yourself behind.” January 1735
Benjamin Franklin’s success as a printer, postmaster general, and politician assured his place in history. Yet he was also a scientist and inventor.
He demonstrated that lightning was electrical in nature, and used that information to invent the lightning rod. He studied the Gulf Stream (actually naming it), and charted its course. The Frankling stove improved the efficiency of heating the home, and is still in use today. And some of us of a certain age appreciate his work in optics, including the invention of bifocals.
These discoveries and inventions, now considered basic knowledge in our society, were cutting edge technologies. By pushing the boundaries of what was known, Franklin changed the lives of people in the 18th century, and we still feel the impact in the present.
Operations Management / Technology / Strategy / Postage Rates / Leadership / print / The Berkshire Company / learning / inspiration / management / growth / strength / employees / Ben Franklin / professionalism / AI / artificial intelligence / education
“Little strokes fell great oaks.” August 1750
A constant theme in Franklin’s Almanack was frugality. When considering the above quote, think about always looking for discounts, or other ways to save money. No matter how small the savings may be.
When contracting for services, an oft-overlooked opportunity are multi-year contracts. Ask vendors for considerations if you extend a one-year contract to three years, or three years to five years. Add language to guarantee pricing – or limits to increases – for the length of the contract, including extensions.
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Operations Management / Strategy / Postage Rates / Purchasing / Leadership / print / The Berkshire Company / learning / success / positive / inspiration / management / growth / strength / employees / Ben Franklin / professionalism
For this month’s installment, we’ll look at two aphorisms from Richard Saunders:
“Observe all men, thy self most.” (August 1740)
“There are three things extreamly hard: steel, a diamond, and to know one self.” (January 1750)
In other words, we need to keep accurate records of volumes and costs. This is especially true in a production environment. We all want to improve ourselves and our operations. But you need to know where you are before you can make any changes.
Operations Management / Strategy / Postage Rates / Purchasing / Leadership / print / The Berkshire Company / learning / success / positive / inspiration / management / growth / strength / employees / Ben Franklin / professionalism
“Tho’ modesty is a virtue, bashfulness is a vice.” – Poor Richard’s Almanack, 1750
You should be proud of being a professional operations manager.
For decades, we’ve been told “print is dead” or “nobody mails anymore”. Yet, we’re still here. And there’s more of us than most people realize. The EMA Foundation for Paper-Based Communications tracks and identify trends in our industry. Their 2023 U.S. Mailing Industry Economic Job and Revenue Study revealed that the mailing industry (including print and design) accounts for 7.9 million jobs and contributes $1.9 trillion to the US economy. That’s more than the airlines, and almost as much as the oil and gas industry.
Too often, print and mail are seen as archaic professions. Negative articles have images of presses that have more in common with Gutenberg than today’s digital production models. Mail is portrayed as licking stamps for envelopes. In reality, print and mail are high-tech industries.
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Operations Management / Strategy / Leadership / print / The Berkshire Company / learning / success / positive / inspiration / management / growth / strength / employees / Ben Franklin / professionalism
Books have been central to my life – all of my life. From sitting next to my mother while she read to me, to my father taking me to the library for the first time, to rummaging through bookstores during vacations. New books, used books, classics and pulp fiction. Science, history, the history of science and poetry. Genre isn’t important – good writing is.
Theodore Roosevelt, our most literate President, was often asked to list the books people should read.
Leadership / print / The Berkshire Company / books / learning
It’s impossible to predict the future, but when there are storm clouds in the sky, you can be pretty sure it’s going to rain. Lightning and downpours can be seen in the distance, inching their way forward. We brace for the worst.
Of course, a good rain helps farmers grow crops. Watersheds and aquifers are refreshed, increasing the supply of clean water for our homes. Grasslands and forests are rejuvenated, staving off brutal fires.
There are clouds in the skies for the print-mail industry.
Industry Vendors / Strategy / USPS / U.S. Postal Service / Postage Rates / NPF / mail / Postal Regulatory Commission / print
Before every play, a football team forms a huddle to call the next plan of action. In the best teams, players give feedback about what they’re seeing on the field, so the quarterback has the best information possible to make the right decision. When they break, everyone knows the objective, and their role in helping achieve that objective.
In businesses, teams should follow a similar pattern. At the start of each day, or shift, everyone on the team should come together for a briefing. We call this “the daily huddle”. It works for all types of organizations, and is especially helpful for print and mail operations.
