Trends in Print and Mail

The Berkshire Company Blog

Battling Compliance – A Winning Strategy

Posted by Mark Fallon on Aug 7, 2018 5:01:00 AM


When a company decides to outsource customer communications to a service provider, that doesn’t mean the work is done. The vendor must be monitored and managed to ensure that they’re meeting the standards negotiated in the contract. Savvy customers take managing their vendors to the next step – by conducting periodic audits for quality control, best practices, and compliance with postal and industry regulations.

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U.S. Postal Service / Outsourcing / Quality Control / Industry Vendors

The High Costs of Low Quality Control

Posted by Mark Fallon on Apr 3, 2018 5:01:00 AM


In January 2018, Aetna settled a lawsuit for $17 million over a data breach. In March 2018, a class-action lawsuit was filed against CVS, Fiserv and other parties for a similar data breach. The cases are related – the privacy compromises occurred because personal health information (PHI) could be seen through the window of the envelopes used for mailing notices to people with HIV.

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Outsourcing / Quality Control

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