Trends in Print and Mail

The Berkshire Company Blog

Ready, Fire, Aim! – A Misstep by the US Postal Service

Posted by Mark Fallon on Sep 12, 2018 5:01:00 AM


At a time when the U.S. Postal Service (USPS) is struggling with declining volumes, someone at that organization has decided that one answer is to create additional restrictions on what could be mailed at Marketing Mail rates.

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U.S. Postal Service / USPS / Technology

The Impact of New Tariffs on Mailing Equipment

Posted by Mark Fallon on Aug 14, 2018 8:56:52 AM



On July 6, 2018, when the Trump Administration announced tariffs on certain goods from China, the media focused on steel and aluminum – essential components of manufacturing. The tariffs actually were applied an entire group of products – detailed on a 28-page list available on the United States Trade Representative (USTR) website. The impact goes beyond automobiles and motorcycles, including equipment used in the mailing industry.

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Technology / Industry Vendors

The Unstoppable Move to Less Paper, and the Upcoming Upheaval of the Mailing Industry

Posted by Mark Fallon on Dec 12, 2017 6:30:12 PM



Roaming through a used book store, I came across "Writing with a Word Processor" by William Zinsser. Written in 1983, the book chronicles Zinsser teaching himself how to use an IBM Displaywriter – one of the first office word processors. More than just a look back to the adoption of modern technology, the book provides some insight to what we can expect in the future – less paper.

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Industry Vendors / Operations Management / Outsourcing / Technology / Strategy

Healthcare Payers and the Shift to Digital Communication: A Survey

Posted by Mark Fallon on Oct 24, 2017 12:01:11 PM



My bank gave me a choice – receive my monthly statement online, or pay a fee for a paper copy. For my car loan, the interest rate would be a point lower if I accepted automatic withdrawal and online notices. My utility company prints a request on every bill – and envelope – to pay electronically. As a consultant, I’ve seen several clients in these industries replace physical mail with digital documents.

One industry that has trailed on the move to digital has been healthcare – both providers and payers. Challenges include systems integration, member and patient preferences, and of course, federal and state regulations. Due to interpretations of the Affordable Care Act, many healthcare companies saw an increase in their volumes of physical mail beginning in 2013.

Until recently.

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Operations Management / Technology / Digital

20 Trustworthy Tips

Posted by Mark Fallon on Sep 19, 2017 7:23:13 AM


Continuous improvement leads to continued success. Small, incremental steps can have significant and long-lasting impact on your operation.

Here are 20 tips to consider along your path to excellence.

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Operations Management / Technology

Why Use the RFP Process? Because it works!

Posted by Mark Fallon on Apr 18, 2017 9:48:56 AM

Recently, I participated in an online discussion about the Request for Proposal (RFP) process. It was similar to the conversations I have with clients when we recommend using an RFP to select a new vendor for equipment, software or services. In both cases, the argument revolves around whether the results justify the hard work and time required.

To be clear, a well-executed RFP requires substantial effort. At a high-level, the process includes the following steps:

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Operations Management / Outsourcing / Technology

Color, Color, Everywhere

Posted by Mark Fallon on Apr 11, 2017 5:01:00 AM

My document production team was excited. We’d already surpassed our goal of driving down the costs of color printing down to less than 35 cents a page. With the installation of our new digital press, we’d cut those costs in half – less than 15 cents per page. For full color!

This was in the late 1990s, when I was the Vice President of Document Technology & Delivery at State Street Corporation. We’d just installed the IBM model of Xeikon’s digital press; one of the first roll-fed, full-color digital printers. It was a major leap forward for the team, with a steep learning curve. Success was the result of a lot of hard work and late nights.

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Operations Management / Technology

Selecting the Right Software

Posted by Mark Fallon on Apr 4, 2017 5:00:00 AM

Back in the 1990s, I developed a presentation entitled “Information Technology for Mail Center Managers.” The section on purchasing software was pretty basic. Were your applications on a mainframe, a server or desktop? If a server, what version of Microsoft? If desktop, were you Microsoft or Apple? In the main categories – document composition, address management and package tracking – there were just a few vendors to consider.

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Operations Management / Technology / Industry Vendors

Robots – Coming Soon to a Mailbox Near You

Posted by Mark Fallon on Mar 7, 2017 5:00:00 AM

While there have been a lot of stories about companies exploring the use of airborne drones to make deliveries, another form of technology has quietly been making significant inroads – robots.

Last week, Governor Terry McAuliffe signed a law allowing delivery robots to operate on sidewalks and crosswalks in Virginia. From published reports, this is the first legislation in any state explicitly allowing the use of these types of robots. The law has strict limitations – the devices can only weigh up to 50 pounds, must be monitored remotely and are limited to speeds of 10 miles per hour – but this is just the beginning.

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Technology / United States Postal Service

Who's On First?

Posted by Mark Fallon on Feb 28, 2017 9:15:59 PM

Last week saw the announcement of another merger in the print/mail industry. Two national document outsourcing companies will form a new entity, with an interesting new name.

Using LinkedIn and Twitter, plus Google alerts and subscriptions to various industry newsletters, I try to stay up to date with the latest news. Lately it seems that even this isn’t enough. Product offerings, corporate structures and company brands change more frequently than the roster of the Boston Red Sox. I look out at the field, see a lot of unfamiliar names and wonder, “Who’s on first?”

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Industry Vendors / Technology / Outsourcing

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