Trends in Print and Mail

The Berkshire Company Blog

Trends in Print and Mail - The Top 10 Posts from 2018

Posted by Mark Fallon on Dec 26, 2018 5:01:00 AM


Just in time to approve the 2019 postal rate increase, the Senate confirmed two members of the U.S. Postal Service (USPS) Board of Governors. One of the new governor’s term expired in December, other nominees didn’t even receive a hearing, so the administration will have to resubmit their names in 2019. Postal Legislation is still mired down in subcommittees of both houses.

After one White House report caused an uproar by recommending privatizing the USPS, the long-delayed Task Force report side-stepped that option while providing few other ideas. The Postal Regulatory Commission (PRC) has taken no action on their own proposed changes to the rate-making process.

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United States Postal Service / Industry Vendors / Operations Management / Outsourcing / U.S. Postal Service / Quality Control

2018 Presidential Task Force Report: Underwhelming and Incomplete

Posted by Mark Fallon on Dec 9, 2018 5:15:49 PM

 
 
On Tuesday, December 4, 2018, the Task Force on the United States Postal System released a report entitled “United States Postal Service: A Sustainable Path Forward”. The report mostly recycles ideas from the past, leaves out many key facts and initiatives, and includes one very silly proposal. The list of recommendations is very generic, with no defined path forward.
 
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United States Postal Service / USPS / U.S. Postal Service / Postal Reform

US Postal Workers: They Also Serve

Posted by Mark Fallon on Dec 3, 2018 11:01:00 PM

W.H. Fallon - US Army Air Corps - US Postal Service

Last week, I attended the Mailers Technical Advisory Committee (MTAC) open session. David Williams, US Postal Service (USPS) Chief Operating Officer gave his quarterly operations update. In addition to the good news of performance during the recent election cycle and planning for the upcoming holiday season, Mr. Williams talked about USPS actions during two recent disasters – Hurricane Michael and the wildfires in California.

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United States Postal Service / USPS / U.S. Postal Service

USPS Finances and the Unpopular Call for Higher Postage Rates

Posted by Mark Fallon on Nov 19, 2018 11:01:00 AM


On Wednesday. November 14, 2018, the U.S. Postal Service (USPS) reported the financial results for Fiscal Year 2018 (October 2017 – September 2018). As expected, the USPS reported an operating loss. The reported controllable loss was $1.95 billion, or approximately 2.62% of controllable expenses.

The day before, the Postal Regulatory Commission (PRC) approved the new postage rates for 2019. The new rates represent about a 2.5% overall increase over the current prices for mailing, or “Market Dominant” products. In other words, next year’s increase won’t even cover the previous year’s operating loss.

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United States Postal Service / USPS / U.S. Postal Service

Prevention Not Panic

Posted by Mark Fallon on Oct 25, 2018 8:55:50 AM



In October 2001, an unknown terrorist sent envelopes containing anthrax through the US Postal Service (USPS). The intended targets were news broadcasters and elected officials. One envelope was misdirected, and ended up at the State Department, where several employees were seriously injured.

17 years later, another terrorist is using the mail to attack people. Instead of anthrax, pipe bombs were sent to a cable news company, past presidents and elected officials. One package was misdelivered to the return address on the envelope – the local office of a congresswoman.

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Mail Security / Postal Customer Council / USPS / U.S. Postal Service

2019 Postage Rate Increase: Spenders and Savers

Posted by Mark Fallon on Oct 16, 2018 5:01:00 AM

On Thursday, October 11, 2018, the U.S. Postal Service (USPS) filed the rate case for Market Dominant products with the Postal Regulatory Commission (PRC). Set to go into effect on January 27, 2019, the new rates represent about a 2.5% overall increase over the current prices for mailing, or “Market Dominant” products.

Despite the headlines appearing on news websites, this isn’t “the biggest rate increase”. For many mailers the increase is lower than expected. While retail customers may have “sticker shock” on the 10% increase on stamps, the nickel increase allows the USPS to achieve the “simplicity of structure” of pricing. Plus, second ounce rates go down, flats pricing stays flat, as do postcards.

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United States Postal Service / USPS / U.S. Postal Service

A Failure to Communicate

Posted by Mark Fallon on Oct 3, 2018 5:01:00 AM


Thanks to technology, we have more ways to communicate than ever before. Then why do we still have a problem getting our message across?

The most common problem is choosing the right medium for your message. Instead of capitalizing on technology's ability to foster closer relationships, we use technology to distance ourselves from others: leaving voicemails instead of having a conversation; sending broadcast emails instead of holding a meeting; or posting a notice on a website instead of distributing the information to everyone concerned.

Are you using the wrong medium for your messages?

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Operations Management

Powerful Plans

Posted by Mark Fallon on Sep 18, 2018 5:01:00 AM

“Plans are useless after the first shot is fired.” – Military Adage (attributed to Napoleon Bonaparte)

I’m a strong proponent of planning – project plans, budget plans, travel plans. Even weekend plans. Schedules and plans help me accomplish my goals. However, most plans have to be changed as soon as the action begins.

So, if I can’t always follow the plans I develop, then why plan at all?

Good plans include key elements that remain in place even when the plan changes, due to unforeseen events. These key elements are:

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Operations Management / Strategy

Ready, Fire, Aim! – A Misstep by the US Postal Service

Posted by Mark Fallon on Sep 12, 2018 5:01:00 AM


At a time when the U.S. Postal Service (USPS) is struggling with declining volumes, someone at that organization has decided that one answer is to create additional restrictions on what could be mailed at Marketing Mail rates.

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Technology / USPS / U.S. Postal Service

Fall Postal Customer Council Events – Education, Networking and More

Posted by Mark Fallon on Aug 27, 2018 5:01:00 AM

 

Each spring, mailers gather at the National Postal Forum, and every fall brings the spotlight to Postal Customer Councils (“PCCs”), culminating in National PCC week, which takes place September 24 – 28, 2018.

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United States Postal Service / Postal Customer Council / USPS / U.S. Postal Service